Steadman Hub is partnered with a fast-growing consumer wellness and fitness brand in its search for a talented HubSpot CRM Manager. Known for delivering innovative health products and digital wellness experiences across the UK and Europe, this organisation is committed to empowering people to live healthier lives. With a strong digital-first approach and a rapidly expanding customer base, the team is investing heavily in CRM excellence to elevate engagement, retention, and long-term customer value.
As the HubSpot CRM Manager, you’ll take ownership of the brand’s CRM ecosystem - building, managing, and optimising HubSpot to deliver exceptional customer journeys across marketing, sales, and service. You’ll partner closely with marketing, e-commerce, product, and customer success teams to ensure the CRM supports both commercial performance and customer experience. This is a standout opportunity for a data-driven HubSpot specialist who thrives in a fast-paced, high-growth environment.
Key Responsibilities
- Manage and optimise the company’s HubSpot CRM across Marketing, Sales, and Service Hubs.
- Develop end-to-end customer journeys, automation workflows, and lifecycle campaigns to increase engagement and retention.
- Own CRM segmentation, data quality, and reporting to support informed decision-making.
- Partner with cross-functional teams to align CRM initiatives with business goals and customer needs.
- Train internal teams on HubSpot best practices and ensure consistent adoption across departments.
Experience & Qualifications:
- Proven experience managing HubSpot CRM in a B2C or D2C environment, ideally within wellness, fitness, retail, or e-commerce.
- Deep understanding of HubSpot functionality, including automation, segmentation, lead scoring, and reporting.
- Strong analytical skills, with the ability to translate data into actionable insights.
- Excellent communication skills and the ability to collaborate with marketing, product, and customer teams.
- HubSpot certifications and experience integrating HubSpot with e-commerce platforms or customer apps (e.g., Shopify, Zapier).
Benefits
- Salary of £45,000-£55,000, depending on experience.
- Hybrid or fully remote working within the UK.
- Extensive training and development budget, including HubSpot certification support.
- Opportunity to shape the CRM function within a high-growth, mission-driven wellness brand.
- Collaborative culture with clear opportunities for progression and influence.
